Dilapidations Claim Support for Tenant Businesses
One team, one point of contact: we price, negotiate and cut the claim, then do the works.
Since 2016
10+ years building and handing backLondon commercial space
Lease exits, moves and fit-outs
- 8 weeksto design and build Drake's new 500 sq m warehouse, handed over early
- 3 weeksto refurbish 750 sq m at Beaumont House against a lease deadline
- 60%of the labour on site is our own team
- £10Mpublic and employers' liability cover on every job
Lease ending? Pay what the lease asks, not the wish list
One team, one point of contact: when your lease ends, breaks or shrinks, Craftex handles the landlord's dilapidations claim for your business, so you are not juggling a surveyor, a solicitor and three contractors. Our in-house RICS-qualified surveyor is part of the same turnkey team: they assess the schedule and cost both the claim and the works upfront, then we negotiate on your behalf and show you where the cost can come down. What can be reused goes with you to the new premises or is resold, and we do the reinstatement and strip-out ourselves. Tenant dilapidations are our daily work as builders, so the figure we agree with the landlord is one we can deliver.
A landlord's first schedule is an opening position, not a bill. It often asks for more than the lease requires, priced at rates nobody has tested. We check every line against your lease, your licences and the state the premises were in when you moved in.
We work for offices, warehouses, shops, restaurants, labs and other businesses leaving premises in London and across the UK. Dilapidations negotiation sits with the people who price and build the works, so nothing is agreed that we cannot deliver.
How we negotiate a dilapidations claim for tenants
We read the lease and the schedule, then price every item as a builder would. Items the lease does not require come out. Inflated rates come down to real costs. Our own RICS-qualified quantity surveyor reviews the landlord's schedule, prices it line by line, prepares the response and negotiates it with the landlord's surveyor until the figure is fair.
Read more
The law puts a ceiling on any claim. Under section 18(1) of the Landlord and Tenant Act 1927, damages for disrepair can never exceed the fall in value of the landlord's interest. Nothing is recoverable for repairs that would be made worthless because the building is pulled down or structurally altered at or soon after the lease ends.
The Dilapidations Protocol sets the timetable. The landlord should send the schedule and the quantified demand within a reasonable time, generally within 56 days after the tenancy ends. The tenant's response usually follows within 56 days of the quantified demand, item by item, on the landlord's schedule. That response is often laid out as a Scott schedule: item, claim, response and cost side by side.
An interim schedule arrives during the lease; a terminal schedule arrives near or after its end. Either way, the protocol says the demand should be limited to the landlord's likely loss and should leave out work the landlord's own plans will supersede. Good dilapidations advice starts there.
Trusted by leading businesses
5 stars on every review on Trustpilot
- Excellent project delivery Fuse Energy hired Craftex on the fit-out and installation of our engineering and research centre, which included electrical, heating, lighting, plumbing, and ventilation upgrades. They delivered everything to a high standard… Hainro Eybers 9 May 2025
- Really happy with our beauty salon design and fit-out, stress-free and on time I was stressed about timing since we had bookings lined up, but they smashed it. Even worked Saturday to finish the floor. My clients love the look — the beauty salon fit-out turned out exactly how I wanted. Rami Jusupova 24 May 2025
- My experience with Craftex was… My experience with Craftex was excellent from beginning to end. They took the time to really listen to what I wanted and then offered practical suggestions that made the design even better… Ion Bounegru 6 Oct 2025
- Great company to work with as always Great company to work with as always. Super flexible at dealing with evolving requirements and fast deployment and execution. Akshay Khanna 18 Nov 2025
What we do for a tenant when the lease ends
One team from the first look at the schedule to the day you hand back the keys. Six workstreams, each priced line by line and programmed back from your lease date.
Claim review and negotiation
We test the landlord's claim against the lease and the law, then negotiate it down with their surveyor.
Schedule response, priced line by line
A clear response to every item, with the real cost of the work beside it.
Reinstatement, strip-out and repairs
Partitions, ceilings, floors and services taken back to what the lease asks, and no further.
A reuse plan for stock, fit-out and equipment
What can be kept, sold or moved instead of skipped and bought again.
The move to your next premises
Fit-out, furniture and equipment that are worth moving go with you, planned around both buildings.
Handback and vacant possession
A clean, empty unit, certificates and photos on the day, so the claim has nothing new to add.
How it works
From the landlord's schedule to a signed settlement
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Free claim review
- Send the lease, licences and the schedule. We tell you where the claim is weak and what it should cost.
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Priced response and savings plan
- Every item answered and priced, plus a list of what can be reused or moved.
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Negotiation
- We meet the landlord's surveyor and argue each item on the lease and the numbers.
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Works or cash, agreed
- We compare doing the works ourselves with paying a settlement, and you choose the cheaper route.
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Handback and the move
- Works finished before the end date, keys returned, and your business settled into the next premises.
Do the works, or settle in cash?
There are two ways to close a claim. You do the works before the lease ends, or you pay the landlord a sum instead. We price both, so you can see which costs less before you commit.
Read more
Doing the works yourself keeps the cost at what the work really costs and ends the argument about rates. It needs time before the end date and access to the premises. A cash settlement suits a tenant who has already left, or a landlord who plans to refurbish anyway. In that case the landlord's real loss may be far lower than the schedule suggests.
A settlement is usually recorded in a short agreement that closes the claim in full. VAT on a dilapidations payment depends on how it is structured, so your accountant should confirm the treatment before you sign. If you are leaving under a break clause, check its conditions first: a break that requires vacant possession can fail if partitions or equipment are left behind.
Where tenants save on dilapidations costs
Reuse instead of strip and rebuy. Raised floors, partitions, lighting, kitchens, racking and equipment can often stay for the next tenant, be sold or move with you. Each one kept is a cost taken out of the claim and out of your next fit-out.
Only what the lease asks. No upgrades dressed up as repairs, and no reinstatement of alterations the licence never required to be removed. At Drake's we sized the new warehouse's ventilation for a five-year stay and saved around 30% on that package.
Read more
Tenants often ask for dilapidations costs per sq ft. There is no honest single figure. The cost moves with the repairing covenant, the reinstatement clause, the age of the services, the condition when you moved in and the landlord's plans for the building. A make good clause or yield-up clause tells you what must be removed or repaired; the licence for alterations tells you what you may leave. We read all three before we price anything.
Free guide: fit-out and MEP works at lease end
How fit-out and M&E packages are scoped, sequenced and signed off, written from the floors we strip, reinstate and fit out. A short read before the schedule lands.
One team, one point of contact
Six promises, written into your contract
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One team, one point of contact
No separate surveyor, solicitor and contractors to manage: one person runs the claim, the works and the move.
Drake's: dilapidation works and the full move to the next warehouse, one team.
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Costs upfront, and the figure stands
We price the claim and the works at the start, and the price we sign is the price you pay at handback.
we won Drake's warehouse by coming in about £15k below the other quotes.
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Our own RICS-qualified surveyor
An in-house RICS-qualified surveyor on the same turnkey team assesses the schedule, prepares the response and negotiates for you, challenging every over-claimed item with section 18 and the works-or-cash choice.
No outside surveyor to brief: the person who prices the claim works with the crews who do the works.
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Reuse, move or resell
Partitions, kitchens, racking and equipment that still work go to your new premises or are resold, not skipped.
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Our own crews, handed back on the date
We do the reinstatement and strip-out ourselves, around 60% of the work by our own crews, planned around your operations.
Beaumont House, 750 sq m in 3 weeks with five weeks left on the lease.
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£10M cover, zero snags
Public and employers' liability of £10 million each; snagged before you inspect, with certificates and photos for the handback.
Zero-snag handovers on every project to date.
Already have a quote? Send it to us. We'll beat it.
Holding the landlord's schedule, a contractor's quote for the works or a surveyor's figure? Send it to us. A director reviews it and replies the same working day with how we beat it for the same scope and the same end date.
Compare your options
Where tenant dilapidations go wrong, and what we do instead
| Area | The usual risk | With Craftex |
|---|---|---|
| The first figure | the tenant pays the landlord's first schedule | every line is tested against the lease and priced at real cost |
| Reinstatement | alterations are ripped out that the lease never required | we check the licences and strip only what must go |
| The end date | works start late and the claim grows | the programme is set back from your lease date |
| Reusable fit-out | good partitions, kitchens and racking go in a skip | we plan what stays, sells or moves with you |
| Two firms, two agendas | a surveyor negotiates while a separate builder prices | the people who negotiate are the people who build |
| The break | a break clause fails because the unit is not empty | vacant possession is planned into the handback |
What sets the cost of a dilapidations claim?
Six things decide what a tenant ends up paying. We settle each one before you agree a figure, so the claim reflects the lease and the real cost of the work.
| What moves the cost | What we do about it |
|---|---|
| The lease wording: repair, reinstate, redecorate | We read each covenant before pricing a single item |
| The condition when you moved in | We use any schedule of condition to strike items that were already there |
| Alterations and licences | We check which alterations must be removed and which may stay |
| Age of the services | We separate genuine repair from upgrades the lease does not ask for |
| The landlord's plans for the building | Work a refurbishment or redevelopment would supersede comes out |
| Time to the end date | We programme the works so they finish before the lease does |
Dilapidations by type of business
Every business leaves different things behind. The same team reviews the claim and does the works for each.
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Offices
Cat A reinstatement, partitions, kitchens and data cabling, and the move to your next floor.
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Warehouses and industrial units
Racking, mezzanines, floors, dock doors and machinery, stripped or moved.
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Retail and shops
Shopfronts, joinery and fixtures, stripped back or refitted in your next store.
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Restaurants and bars
Kitchens, extraction, bars and cellars taken out and capped safely.
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Laboratories
Benching, fume cupboards and specialist services decommissioned and certified.
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Gyms, salons, clinics, hotels, showrooms and server rooms
Gym equipment and flooring, salon and clinic plumbing, hotel guest floors, showroom displays, server and plant rooms decommissioned.
Moving or downsizing? What goes with you to the next premises
The reuse audit. Before anything is stripped, we list what can move to the new premises: furniture, partitions, kitchens, lighting, racking and equipment. Then we plan both buildings together, so the old one empties as the new one is ready. Our office relocation cost guide and office relocation checklist set out the steps.
Drake's: downsized and moved with us. The London menswear brand's warehouse had become too big and too costly. We did the dilapidation works at the old building, supported the whole move and built the new 500 sq m railway arch in 8 weeks. See our warehouse fit-out and office fit-out services for the next premises.
Lease-end, move and fit-out projects
One client moved and downsized with us; the others show the same discipline against a lease date. Drake's moved warehouse and refitted its flagship with us, and Beaumont House was rebuilt in three weeks against a lease deadline.
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Drake's Warehouse, Bethnal Green Downsized from a warehouse that had become too big into a 500 sq m railway arch, designed and built in 8 weeks. View case study
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Drake's, Savile Row A 120 sq m menswear flagship refitted in 12 weeks: new shopfront, bespoke joinery, open throughout. View case study
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Beaumont House, West Kensington 750 sq m of offices refurbished in three weeks, handed over with zero snags. View case study
Our team
- in
Sviatoslav is a self-made entrepreneur with a degree in mechanical engineering and over 10 years of hands-on experience in the UK construction industry. Starting as a demolition labourer and carpenter on London job sites, he personally worked through every stage of the building process — from groundwork and fit-out to project planning, estimating, procurement, and full-scale management.
This unique, bottom-up experience allows him to run projects with maximum efficiency, clear communication, and minimal friction — both on site and with clients.
Under his leadership, Craftex has delivered high-end residential and commercial projects across London, known for their snag-free finishes, smooth execution, and strong pre-construction planning.
Today, Sviatoslav oversees the company's operations and delivery teams while spearheading its expansion into design & build and high-value commercial sectors, including office fit-outs, data centres, and property development ventures.
Clients value his deep technical insight, clear leadership, and relentless focus on delivering clean results — on time, on budget, and to the highest standard.
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Rob leads Craftex's development partnerships with landowners, investors and family offices.
Over 20 years he has held Managing Director and Land Director roles at plc housebuilders, including Berkeley Homes, Countryside and St Modwen, and has been directly responsible for delivering more than 3,000 private homes, 1,000 affordable homes and 750 build-to-rent homes. His schemes include Acton Gardens (2,340 homes), St Andrew's Park, Uxbridge (1,340 homes) and the Old Vinyl Factory, Hayes.
Rob has served as a non-executive director of three housing associations and two private housebuilders. He holds a first-class engineering degree, a postgraduate diploma in financial strategy from Oxford, an MBA from London Business School and a Master of Studies from Cambridge, where his research focused on AI in construction.
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Joe has 37 years of experience working on both the commercial and operational side of construction. His previous works cover multiple sectors, including high-end residential refurbishments, new build construction, and commercial property renovations. Examples include the fit-out of Dior’s flagship store on Bond Street and residential developments in Belgravia. Budgets have also varied, with projects ranging from £100K to £135M. This experience and the transferrable skills gained enable Joe to successfully manage any project, regardless of type, style, or value.
At Craftex, Joe is responsible for ensuring the smooth operation of all designs and builds. With a collaborative approach and strategic thinking, he ensures our high standards and happy customers are maintained. He is heavily involved in developing and implementing innovative procurement solutions, as well as envisaging any potential problems along the way for proactive and preventative project management. Joe also takes on the role of influencing the design process and supporting development in others, passing on his wealth of skills and knowledge to the team.
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Martin has over 50 years of experience in construction having started in the industry as a labourer at the age of 16. Since then, he progressed to site manager before running his own company from 1987 to 1996. Turning to contracts management shortly after, Martin now has 18 years of experience in the role. During this time, he has led multiple high-quality building projects, with a particular passion for sustainable methods and technological advancements in construction.
At Craftex, Martin is responsible for preconstruction and project management, offering innovative solutions and ensuring all aspects of the projects run smoothly. He is also pivotal in the implementation of digital solutions and SaaS tools, enabling more efficient project management and process analysis, besides pushing us closer to our 100% paper-free pledge.
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With a unique set of skills honed over the past 16 years in the retail and commercial sector both in the UK and overseas, Konstantin Jegorovs brings a wealth of experience, insights and knowledge to his role as Craftex’s Projects Director.
A graduate of construction management from Oxford Brookes university, Konstantin has led flagship projects of up to £5 million in value for commercial banks, complex fit outs of occupied commercial office premises, innovative and challenging aparthotels and high-end residential projects for the UAE Royal Family.
Overseeing every single element of each project from the initial consultation to delivery phase, Konstantin is intrinsic to Craftex’s customer service and collaboration offering, thanks to a proactive and forward-thinking approach. He deploys his experience in the development and improvement of policies, processes and strict adherence to ISO business management systems to ensure the flawless delivery of Craftex projects, with an unwavering commitment to quality that ensures each client gets the maximum return for their investment.
Fluent in both Russian and English and with a plethora of industry-relevant qualifications, Konstantin is a valuable asset to the Craftex team and committed to helping our clients see their visions become reality.
Tenant dilapidations: questions businesses ask
Can a contractor negotiate a dilapidations claim for a tenant?
Yes. We negotiate on your behalf with the landlord's surveyor, using a priced response prepared by our own in-house RICS-qualified quantity surveyor. Because we also do the works, every figure we agree is one we can deliver.
How much can a landlord claim for dilapidations?
No more than the drop in the value of their interest that the disrepair causes. That legal cap, set by the 1927 Act, is often well below the cost on the schedule.
Is it cheaper to do the works or pay a cash settlement?
It depends on the schedule, the time left and the landlord's plans. We price both routes so you can choose the cheaper one.
What if the landlord plans to refurbish or redevelop?
Repairs that the landlord's own works would make worthless should come out of the claim. Nothing is recoverable for them if the building is to be pulled down or structurally altered.
How long does a landlord have to bring a dilapidations claim?
Generally six years from the breach for a lease signed as a simple contract, and twelve years where the lease is a deed. The Dilapidations Protocol expects the landlord's schedule generally within 56 days after the lease ends.
Can we reuse our fit-out or furniture in the next premises?
Often, yes. We list what can move or stay before anything is stripped, which lowers both the claim and the cost of your next fit-out.
Do we still need a dilapidations surveyor?
Not always. Many tenants use us instead, as the people who price and build. On a large or disputed claim we work alongside your surveyor. Read our guide to dilapidations.
What do you need for the free claim review?
The lease, any licences for alterations, the landlord's schedule if you have it, and photos or the address. We reply the same working day.
Do you work outside London?
Yes. Claim reviews and negotiations run anywhere in the UK. Our crews work across Greater London and the South East.
Who pays for a dilapidation survey?
Each side usually pays its own surveyor. Many leases also let the landlord recover the cost of preparing and serving a schedule from the tenant, so check the costs clause.
How fast do you reply?
Fast: every enquiry gets an answer on the same working day it arrives.
Read before your lease ends
Guides written from the floors and units we strip, reinstate and hand back.
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Guide Dilapidations: The Meaning, the Claim Process and What Tenants and Landlords Pay Read the guide
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Guide Dilapidations Settlement Agreement: Works or Cash? Read the guide
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Guide Lease Break Clause: How a Tenant Exits a Commercial Lease Read the guide
- More guides
- Office strip out
- FRI lease
- Licence to alter
- Landlord fit-out contribution
- Vacant possession
- Surrender of lease
- Scott schedule
- Terminal vs interim schedules
- Schedule of condition
- Section 18 valuation
- Reinstatement clause
- Dilapidations provision
- Office furniture recycling
- Warehouse relocation
- Schedule of dilapidations costs
- Office relocation cost
What our clients say
See all reviews on Google-
I’d like to thank the team at Сraftex for the work they did on our office.
It was really important for us to get the work done quickly, but without compromising on quality, as we regularly have clients and guests visiting and needed to move into the new office within a month.
We spent around two weeks discussing and agreeing all the details before the work started. What I really appreciated was that everything we agreed beforehand was actually followed through during the job. The work was also completed on time.
Thanks to the whole Сraftex team for a great job. I’d definitely use them again if we need any work done in the future.IURII PYLYPETS
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We recently worked with Sviat and the Craftex team on a complete warehouse refurbishment, and the results have been outstanding. From the very beginning, their team was professional, organized, and attentive to every detail. The project was completed on time and within budget, without disrupting our day-to-day operations.
Simone Racaku
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Craftex carried out a warehouse fit-out for us, and I couldn’t be happier with the outcome. The space has been completely transformed into a highly organized and efficient environment that makes our daily operations much smoother.
The team was professional but also very approachable — I always felt comfortable asking questions or giving feedback. They came up with smart, practical solutions that worked perfectly for our setup, and everything was explained clearly along the way.
The best part was how they stuck to the agreed timeline, finishing on schedule without cutting corners. It’s rare to get both quality and reliability, but Craftex delivered both.Roma Shchukin
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Craftex has completed a range of both small and large-scale projects on our commercial property with exceptional precision and quality. Dmitriy consistently delivers courteous, prompt service and has shown great flexibility in accommodating last-minute changes to plans and timelines. I highly recommend Craftex for their professionalism and outstanding workmanship.
Pascal Hunt
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Hired Craftex for our conversion project. We had to convert a 600m2 office into 8 apartments. Guys did an excellent job in terms of program efficiency and quality of the finishes which gave us a big upside to exit the project 2 months faster than other competitors’ timelines.
Misha Levit
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Great experience from start to finish. Communication was clear, the workmanship was excellent, and the whole project was managed professionally.
Rhea Langford
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We recently worked with Craftex and honestly couldn’t be happier with the results. From start to finish, the team was professional, reliable, and highly skilled. The quality of workmanship exceeded our expectations, and everything was completed on time and to a very high standard.
Communication throughout the project was excellent, and they always went above and beyond to make sure we were satisfied. It’s rare to find a construction company that combines professionalism, attention to detail, and great customer service so well.
Without a doubt, Craftex is one of the best construction companies we have ever worked with. Highly recommended to anyone looking for quality and trustworthy builders.Adam Miah
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Great company to work with as always. Super flexible at dealing with evolving requirements and fast deployment and execution.
Akshay Khanna
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Hired Craftex to do the full design and fit out of my gym in Chelsea. Super efficient and fast team. They gave the best price and a proper fast track program. We managed to open in less than 6 weeks with no headaches or surprises during construction. Quality was great, we had zero snags on completion. I’ve worked with a few companies before but these guys really impressed me from project management to how they treat the client. Top GGs.
Александр Хоменко
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I worked perfectly with Sviat and Joe, with their architect they came up with a very smart design for our office to fit more desks and optimise the space to its maximum capacity. They also did excellent value engineering on the MEP design proposed by others, allowing us to save around £50K. The quality and speed were outstanding we finished two weeks ahead of schedule. Highly recommend these guys.
John Smith
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Happy with the end result. Tight timeline but they pulled it off. The team worked late shifts and even weekends to help us open the doors on schedule. Site was always left tidy at the end of the day and no surprise charges either. Good communication throughout. Would definitely use Craftex again.
Pawel Kamionka
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Highly recommended!
Craftex are the kind of fit-out contractors in London you can truly trust. From the very first meeting, they understood our vision and gave practical ideas to make the most of our space. They turned our old storage area into a clean, efficient, and well-organized warehouse. The team was professional, easy to work with, and clearly took pride in their work.Monika Kamionka
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We brought in Craftex to refurb our London office and honestly, they made the whole thing way easier than we expected. They listened, suggested ideas we wouldn’t have thought of, and explained everything clearly. Not the cheapest quote we got, but the end result shows why, the place looks modern, clean, and our team actually enjoys being here now. Communication was spot-on too. No chasing and confusion, deadlines were hit. If you want people who genuinely care and don’t treat your project like “another job,” I’d recommend them.
A Google User
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Sviat and his team at Craftex were brilliant to work with on our office redesign. From the first meeting, they took the time to understand how we actually use the space rather than just pitching generic solutions. They came back with clever, practical ideas to maximise use of the space and get more employees and desks inside . Every step was handled professionally, and the process felt surprisingly smooth for a project of this size. They finished one week ahead of schedule, and the transformation is clear — our office feels brighter, more functional, and much more welcoming. I’d happily recommend Craftex to anyone who wants a reliable design team that also makes the journey enjoyable.
Cucu Iulian
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My experience with Craftex was excellent from beginning to end. They took the time to really listen to what I wanted and then offered practical suggestions that made the design even better. I always felt like they cared about creating a space that worked for me, not just one that looked nice on paper. The end result is an office that feels stylish, welcoming, and very functional for day-to-day work. The process itself was straightforward, well-managed, and never stressful. I’d definitely recommend Craftex if you’re looking for office design and build services in London — they made the whole journey a positive one.
Ion Bounegru
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I’m really pleased with my experience working with Craftex. As a commercial construction firm, they handled everything from start to finish without any unnecessary stress on my side. What impressed me was how they suggested practical ideas that improved the design while also keeping things realistic. The communication was always clear, so I never felt out of the loop. The project ran smoothly, deadlines were met, and the end result is exactly what I was hoping for — a space that feels both functional and modern. It’s not easy finding contractors who are this reliable, but Craftex definitely proved they can be trusted.
Taron Papoyan
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I had an amazing experience working with Sviat and the Craftex team on our office fit-out in London. They were always professional, responsive, and quick to offer the best advice whenever decisions needed to be made. I really appreciated how they balanced style with practicality — the office doesn’t just look fantastic, it works perfectly for our team. Everything was done with care and attention to detail, and the project never felt overwhelming because they managed it so well. Communication was clear from start to finish, and I always felt involved in the process. I would happily recommend Craftex to anyone looking for a trustworthy contractor.
Artur Dvorak
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We’re extremely happy with Sviat and the Craftex team’s work. They suggested clever ideas, managed the project efficiently, and delivered a functional, modern space. The team was easy to communicate with and very professional throughout the process!
Polina Lysenko
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I can honestly say our office has been completely transformed thanks to Craftex. From the very first meeting, the team was approachable, professional, and full of creative ideas that really made sense for our business. They didn’t just focus on how the space would look but also how it would work for the team day-to-day. The new layout is efficient, modern, and welcoming, and you can tell they really thought about the details. The whole process was smooth and surprisingly stress-free. They kept me updated at every stage, which gave me confidence. I’m really happy with the results and wouldn’t hesitate to recommend them to anyone.
Mykyta Khadzhynov
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The results from Craftex’s commercial refurbishment in London are fantastic. The team was friendly, clear in communication, and made sure the project stayed on track. The workspace now feels efficient, welcoming, and modern. Definitely a team you can trust!
Alaa Betar
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We hired Craftex for a commercial ground floor fit-out with 2 flats above. There were some minor co-ordination hiccups with third-party suppliers but the team kept it moving. Finish quality was strong. Kitchens and doors look great. I have already asked them for a quote on the next project.
Ben Edell
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These guys actually deliver. They handled our first industrial to residential conversion near Tower Bridge, turned an old warehouse into 4 modern flats. They stuck to the plan, kept the site clean and the timing was on point. No hidden extras, no drama, just a professional construction company in London that gets the job done.
Богдан Главацкий
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We recently hired Craftex for a commercial office fit-out project in Central London, and overall, we’re really happy with the result. There was a delay on our side with a custom glass partition supplier, but the Craftex team managed the construction schedule very professionally and kept everything on track. Their guys worked clean, respected our workspace and IT setup, and kept the site tidy throughout. If you're looking for a reliable office refurbishment company in London, I’d definitely recommend Craftex. Would use them again without hesitation.
Ardian Beleshi
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This was a full high-end renovation of my Victorian rental apartment in Westminster, just off Sloane Square and Belgravia. The scope included full fit-out: electrics, plumbing, a new bespoke kitchen, and a luxury bathroom refurbishment. Craftex took care of everything and made the process easy. They weren’t the cheapest, but you can tell they really know what they’re doing when it comes to prime London property renovations.
The team was professional, organised, and genuinely seemed to care about getting everything right. I was especially impressed with the quality of the finish – the attention to detail really shows in every corner.
I’m very happy with the results and would definitely recommend Craftex to anyone looking for reliable, high-quality renovation work in Central London.Наталия Цимбалюк
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I was stressed about timing since we had bookings lined up, but they smashed it. Even worked Saturday to finish the floor. My clients love the look — the beauty salon fit-out turned out exactly how I wanted. Couldn’t have pulled it off without their help. Genuinely appreciate the way they communicated throughout the refurbishment. If you need reliable help with beauty salon design or fit-out, especially in a place like Chelsea — these are the guys.
Rami Jusupova
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We used Craftex for a shop-to-flat conversion in Chelsea — turning an old retail space into two rental units. Access wasn’t the easiest, but the guys handled it well, no drama. Quote was clear, no hidden extras, and they actually stuck to it, which is rare. Finish came out solid, exactly what we needed for rentals. Joe (PM) kept things ticking and communication was always on point. All in all, smooth job — would use them again for sure.👍
Apartify Estates
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Fuse Energy hired Craftex on the fit-out and installation of our engineering and research centre, which included electrical, heating, lighting, plumbing, and ventilation upgrades. They delivered everything to a high standard and were proactive throughout — even working weekends to help speed up the programme, despite not being contracted to. They managed last-minute changes very well, communication was clear and consistent, and the team was professional from start to finish. We’d happily recommend Craftex to anyone needing a reliable construction partner.
Hainro Eybers
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Holistic therapy space fit-out
Super impressed. I had a very specific vision for the studio. calm tones, soft lighting, hidden storage etc. the craftex team just got it. build was done quicker than I expected and the guys were polite, tidy and actually listened. we had 2 snags on day one but they fixed it before the week was out. worth it for the peace of mind.Dariia Shvyryda
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Made a full refurbishment and redesign of our Central London office. Fantastic work, quality service and reliable people. Can recommend it to everybody
Nikita Nigai
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Amazing experience with these guys. I trusted them my apartment in London and Business. They are always accurate, very professional, responsive and neat. They would always advice me right things for my best interest. I had luxury experience with them and I would definitely recommend Craftex to everyone.
Motush Motushev
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Could not be HAPPIER with Sviat and the Craftex team, they certainly showed me that they’re the number one office design company in London that we’ve had the pleasure of working with. They gave us a unique design just like we wanted, and we loved the first initial draft of the concept. Also have to give them props for Construction, I gave them a tight timeline as we needed to move our team in ASAP, so they pulled double shifts and I didn’t see a drop in quality. Will be to talking to the team when we move up to our next bigger office. Highly recommended A+++
Mikhail Burdoev
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Very professional company. Craftex did brilliant minimalistic design and completely refurbished my apartment to the highest quality.
Vlad
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I and my husband are very satisfied with Craftex's service and customer support. We bought a house in Hampstead and wanted to redesign and renovate it. On our initial free consultation with Sviat, we found out that we actually can do loft conversion and rear extension and add value to the property straight away.
We worked with the Craftex design team to bring our vision to life and deliver planning approvals. At that time guys started stripping out to save time on the construction programme as we wanted to move in ASAP.
We worked with very experienced project director Konstantin who was responsible for all aspects of project delivery from design to construction with a very good eye on details and customer care.
We saved a lot of money by having professional advice from the start. Project management and quality at Craftex are at the highest level. Many thanks to Craftex Team.Lia Lavryk
- Public & Employers' Liability £10M
- Professional Indemnity £10M
- ISO 9001, 14001 and 45001 certified
Lease ending, breaking or moving?
One team, one point of contact from claim to keys. Send the lease, the schedule or just the address for your free dilapidations claim review. We will come back to you the same working day.



























